Zhenyu is committed to providing customers with high-quality after-sales service to ensure customer satisfaction and convenience during use.In order to solve problems quickly, online guidance is generally given priority.
Online after-sales service guarantees are as follows:
1. Solve problems for customers through remote control: Zhenyu’s machine system has been newly upgraded. If a customer’s machine fails and an alarm occurs, the machine can be connected to a wireless network. Zhenyu engineers can use a mobile phone or tablet to remotely control the customer’s machine, and can promptly identify the cause of the machine failure and quickly solve the problem for the customer
2. Timely response and remote assistance: If you encounter problems during the installation or use of the machine, we will quickly provide customers with real-time help and technical support through remote assistance, such as online video or video call, to ensure that the problem can be solved in a timely and effective 3. Parts consultation: If you encounter parts damage and machine maintenance problems, we will provide online consultation and send parts to customers for replacement in a timely, and teach customers how to replace and precautions through video tutorials 4. Online resources: Provide rich online resources, including product manuals, product parameters, product videos, etc. 5. Online follow-up: Continue to follow up with customers until the problem is solved
Zhenyu Zipper Machinery has an experienced technical team that can provide customers with a full range of after-sales services to meet their needs and expectations. If you have any questions about our after-sales service and technical support, please feel free to contact us.
