We are fully aware of the importance of after-sales service and technical support to our customers. If a problem requires door to door service, we will arrange a time to provide on-site after-sales service.
The door to door after-sales service is as follows:
1. On-site guidance: According to customer requirements, we can provide on-site installation and training services for customers who purchase Zhenyu zipper machines
2. Provide personalized services: If you encounter some technical problems during the use of the machine, which causes the machine to not operate normally, we will first communicate with the customer to briefly understand the problems and possible problems faced by the customer‘s machine, and then prepare tools, parts that may need to be replaced, etc., provide on-site services, understand the problems on site, find problems, and provide targeted solutions
3. Efficient problem solving: Avoid repeated communication on problems that are not clearly described online, and complex problems can be debugged and repaired on site
4. On-site insight and rapid communication: Through on-site after-sales service, we can better understand the machine‘s use environment and the cause of the failure, explain the repair process and reasons to the customer, and provide on-site teaching to help customers use the machine correctly, reduce subsequent technical problems, and increase the service life of the machine.
Through door-to-door service, we can ensure efficient response to customer repair needs and improve customer experience. Secondly, the technicians sent by Zhenyu have many years of experience in operating and repairing machines, and can basically handle the problems faced by customers,so that customers can use our machines without worries.
